ISO 20000:2005 IT Service Management

This is the international standard for IT Service Management; it applies to internal and external suppliers. The standard is aligned with the IT Infrastructure guidelines (ITIL) now globally accepted as industry best practice. It gives IT providers a management framework to meet the increasing demands of business users and manage evermore complex infrastructures.

How will ISO 20000:2005 benefit my company?

• Internationally recognised certifications improves your business

• Provides a competitive advantage during tendering processes for outsourced services

• Ensures complex infrastructures can be managed and changed with reduced risk to user services

• Helps businesses develop a catalogue of services to meet their requirements

• Promotes effective service planning and investigation of root causes

• Effective service processes ensure all user incidents are dealt with efficiently

• Adapts IT services to the needs of the organisation and users

• Improved IT asset management

• Promotes communication between IT services and user community

How will ITSM Directions help you achieve ISO 20000: 2005?

• Definition of IT service requirements

• IT processes mapping and linking

• Defining IT policies and procedures ensuring relevant documentation and systems are up-to-date

• Identification of continual improvement foci

• Helps your business get value from your IT investment.

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